Returns & Refunds
Return your order, no questions asked within 45 days!
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 45 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Arrange to return your order including original packaging and include a note of your Order Reference to: FIREBEASTS Ltd, 27-28 Sun Street, Hitchin, Hertfordshire, SG5 1AH.
- That's it!
- We will process any refunds within 3 working days following reciept of your return order. Return shipping fees will be the customer's responsibilty. Your items should reach us in an undamaged condition.
- Email: firstname.lastname@example.org
- Through Facebook Messenger
- Through Instagram DMs
- By Post: FIREBEASTS Ltd, 27-28 Sun Street, Hitchin, Hertfordshire, SG5 1AH.
We always try to answer as quickly as possible (but we are a small team so if we don't respond instantly, please bear with us). Our working hours are 9am - 5pm (GMT) - Mon - Sat